Siam @ Siam is an interesting hotel in Bangkok, and it’s some how got itself on the map amoung travel agents as being a go-to hotel for international visitors. One of the early calls to make it what type of room. For one or two people the main choices are Leisure Class or Biz Class. Leisure Class is a standard room, but Biz Class offers a few more ammenities, plus access to the club floor, also called ‘My Club’, also called the ‘Executive Floor’. The price of upgrading is around $35-$40 USD/AUD or 1280 THB per night from a Leisure Class room with breakfast and WiFi, or about double that from the room only rate. The value of this is in the eye of the beholder, but in this post the aim is to do a complete walkthrough of the full club experience after staying in a Biz Class room at Siam @ Siam twice in 2012.
On arrival, you are taken for check in at the ‘My Club’ lounge in level 22, and the bags are taken care of by the concierge team. At check in, a cold towel and a glass of juice is offered, and you pretty much surrender your credit card and passport and let the staff take care of the process, then sign the registration form at the end. We were then shown to our room, with is still the same size as the standard Leisure Class room, although the website promises more amenities in the room. This is reflected with ‘My Club’ branded toiletries in the room. WiFi is provided, but the signal to our room of the 23rd floor was a little weak in places, and access is only for one device. When we stayed in a Leisure Class room back in 2011, WiFi was free for all devices, even without paying. The login process could be looked at as well. After a short time a chef brought a complimentary fruit plate to the room which was a nice touch.
The club lounge called ‘My Club’ is quite a nice space. It’s small but well designed and it has great views over Bangkok. There is also a balcony. You can enter through the main door on level 22, or though a small glass door on level 23, that leads to a set of stairs down into the lounge. It’s quite a nice place to be over the evening drinks as the sun sets and you reflect on another day of travel. There is a good selection of magazines and the furnishings are very stylish. It’s a small but pleasant place to be. The lounge used to play new age music, but has shifted to newer songs, possibly to appeal to the younger crowd. We would advocate going back to the new age music to give the lounge a more laid back and chic feel. The lounge is open from 6am until 10pm.
Overall, My Club has stepped up a level since our visit back in April. What’s evident is more use the branding ‘My Club’ in signage and even the room key. The first major change was the offering of afternoon tea along with what was already in place. This seems to be so new that they haven’t put it on the signage on the door yet. The staff were also happy to help with serving tea and coffee, whereas before it was all self-serve. For the afternoon tea, it’s quite a nice offering that is equal to or slightly above the average, with cakes, sandwiches, pastries, cookies, fresh fruit and more available. These were presented on nice cake stands. A noticeable absence was any beverage other than tea, coffee or water. The addition of some juices or limited soft drinks would take this from a good offering to a leading one. The afternoon tea is served from 2-4pm, so there was plenty of time to relax and enjoy what was available.
In the evening, it’s a more relaxed approach than that found at other club levels, which offer a more formal environment. This tends to attract and crowd more like a bar sometimes compared to a hotel club lounge. A full range of spirits, wines, soft drinks, juices and waters is available and the staff are more than happy to pour you a drink. Unlike in April, now, the staff come by before your glass is empty to provide a top up. I even had two drinks going at once. The personalised service and friendly staff is a real step forward, placing the drinks service on par with the best.
The food offering is a small selection of canapes, around 4 with the menu changing nightly. Something a little more substantial would be nice, but what is presented is quite tasty and enjoyable. There is also some nice mixed nuts which have a very interesting seasoning with a hint of spice. The nuts went very well with the drinks or on their own.
The typical canapes available were different types of cheese with condiments, one offering avocado puree, one offering cheese and cauliflower, tuna and beef and more. A wider selection with bigger serving sizes would be good- perhaps the canapes could go with a nice cheese board, some fruit, antipasto or other ideas?
Outside regular hours, the ‘My Club’ lounge offers free tea and coffee, and some magazines and newspapers to read meaning that it’s a generally pleasant retreat at any time of the day. The club offers a light continental breakfast, or you can go down to Party House One for the full offering.
We choose Party House One, with the number of dishes having shrunk since our last visit. A few of the euro-style breakfast selections had gone, and the number of both eastern and western dishes had shrunk. But what was there was still good and on par with an average hotel club breakfast. There was traditional bacon and eggs, mushrooms, tomatoes, french toast, a fruit and cheese selection, pastries and some eastern dishes that alternated during our visit, including Pad Thai styled noodles and rices. The Party House One setting is like the rest of the hotel with concrete walls and floors with bold colours. The staff were attentive and helpful offering tea and coffee, and there was a selection of juices.
The club levels used to offer a turndown service, but this appears to have been scrapped. We noticed that the housekeeping was very attentive and you could leave the Make Up My Room sign, leave for 30 minutes and come back finding the room done. Not sure if extra staff are deployed to the club levels or if this is the standard level of service.
Check-in/out: No wait on arrival, immediately taken to the club lounge for an easy check in. Check out a little slow due to non-functioning printer and the difficulty of using pre-authorised funds but otherwise good.
Snacks during the day: Nothing outside 2-4pm which is afternoon tea, but the afternoon tea selection is probably the best we have seen.
Evening drinks: Pretty standard offering, nice juices to go with the usual selection of beer, wine and spirits. Staff on hand too help and regularly offered topups.
Evening canapés: Nice canapes but a lack of selection and small services meaning this was below average, but still good.
Breakfast: Good to have the choice of the full restaurant or the simple and private club breakfast. A pretty standard offering now that no longer stands out from the pack.
Bonus services: Free WiFi OK, one device only and login could be more streamlined. Unfortunately that’s about it as the turndown service was scrapped, although the welcome fruit was a nice touch.
Exclusivity: Very exclusive, quite lounge in general although it can sometimes attract a bar crowd making this a fun rather than formal lounge.
Service staff: Addressed by name and remembered, definitely a plus here.
For an extra $35-$40 USD/AUD or 1280 THB per night it’s probably just worth it for one person, but the cost is easily justified for 2.