Sheraton, part of Starwood has just opened the flashy new Sheraton Macao/Macau. There’s over 10,000 hotel rooms and counting packed into a tiny space here in Macau, and everywhere you look there’s more construction. The trade-off is the high level of competition for your business, which means fairer rates and casinos offering perks and fairer games for your business. With this in mind, it was a no brainer to stay at a brand new hotel and fork out the extra money for a Club King Room.
Depending on yield management on what the deals are on the deluxe rooms, the upgrade to Sheraton Club can be as much as 700 HKD (approx. $87.50 AUD).
On arrival, the lobby has lots of queuing ropes set up, showing that it could be a lengthy wait- you realise that the hotel has thousands of rooms, and growing thanks to the Sheraton Earth Tower opening in 2013. This is where club floor access could come into its own, staff are abundant and ready to help you up to level 4 where there’s no waiting and you sit on the sofa while the hotel sorts out all the formalities.
I was even given a full tour of the lounge- extensive business centre, bar and dining area.
Once 5:30pm rolls around, it’s time for the pre-dinner drinks and canapés. This is what they call the evening meal but it’s really a full dinner with a huge range of selections. The dining area seats 274 people, so it’s not exactly small and intimate. Here, chefs are available to carve meat, and they have a light cooking station with a featured dish each evening. You can even toast your own pre-made sandwiches- a great feature.
On the drinks front there’s a noticeable lack of spirits, but you can help yourself to beer, wine and soft drinks, along with some milk beverages. Staff also came around for top ups of the delicious drop of white wine.
The club lounge remains busy during the two hour period but there’s plenty of staff on hand. It’s a great combination of food offerings, beverages and relaxed dining but it’s not exactly the exclusive club lounge feel offered at other hotels.
Once 7:30pm rolls around there’s no rush to leave as the lounge remains open until 11pm, before closing for the night and opening next day.
I was given complimentary late check out until 4pm which is a perk of Sheraton Club I’m told- it made life very easy when transferring to my next destination.
Other perks is the turndown service leaving 3 apples in my room while I was out. There is also free wifi for club rooms, a really good thing to have as an international traveller. The free wifi was easy to connect to and use. It was also tailored for all devices.
How it compares to other club lounges
Check-in/out: The promised welcome drink wasn’t delivered, but otherwise a faultless experience
Snacks during the day: Adequate- snacks such as prawn crackers and rice cakes, and a selection of confectionery with beverages means it’s a great place to drop in to during the day.
Evening drinks: Lack of spirits, but self serve wines, beers and other drinks was good
Evening canapés: This is a full meal with many buffet stations
Breakfast: Eggs cooked to your requirements, and the full board of selections
Bonus services: Free WiFi excellent, as was the fruit provided in the evening. Business centre useful.
Exclusivity: Lacking- 274 people is a lot in a lounge. This is the biggest Sheraton Club in the biggest Sheraton in the world
Service staff: Friendly enough and helpful. No complaints here.