We stayed here twice in 2012. Back then, it was known as the Pan Pacific Hotel KLIA, but now, due to circumstances of which we are not aware, this hotel is now known as the Sama-Sama Hotel. Why the Pan Pacific would give up an apparently lucrative airport hotel monopoly that was being refurbished is unknown to us.
This hotel is well sign-posted within the arrival hall at KLIA. Staff were immediately on-hand to take the bags and help with check-in. The room was spacious, reasonably luxurious and had a foot massager, being a club floor room The room had a nice view of Runway 32R which is great for an aviation enthusist. Aircraft were taking off right in front of the window which should be loud, but aircraft could not be heard at all thanks to the double-glazed windows.
The free broadband was easy to use with a laptop, but WiFi was a little slow. Back to the room and sleep quality wasn’t the best- the bed was fine but the air conditioning unit had a lowest temperature of 20 degrees (while most go the 16 or 18). This would have been fine but I don’t believe the room was at this temperature and it was still quite warm throughout the night. The air conditioning unit was by the door and there was another vent in the main room area that didn’t seem to be going- perhaps it was meant to be on?
Also the power in the room cut out when I turned on the light but this just needed a simple flick of the easily-accessible circuit breaker- I am not blaming Pan Pacific for this as it could have happened anywhere. The second time around, we stayed in a refurbished room. The room was nice- the works had gone down very nicely. The new room offered a good use of space, along with nice modern colours and clean lines. The power-assist blinds were a nice feature. It was a shame that the foot massager found previously in Pacific Club rooms was no longer available.
There was some noise for the refurbishment, even going past the promised finish time of 6pm, but this was minor and is a fair price to pay for a nice modern hotel. One major design oversight was the lack of universal powerpoint anywhere near the desk. This was a real shame as it meant that working with a laptop was not possible on the desk. The complimentary WiFi this time around was fast and well appreciated. I also enjoyed a nice bath in the reasonable sized bathtub, although they may want to look at drainage in the bathroom as water on the floor seems to go back onto the carpet instead of into a drain under the sink.
The air conditioning issue that I mentioned during the previous visit was slightly rectified with the refurb from what I could see- the lowest temperature was 19.5 degrees (or 18.5 degrees, don’t recall which). Unfortunately this wasn’t enough and the room was still quite warm and stuffy during the night, although not quite as bad as my previous visit. I’m not convinced that the aircon is adequate for the entire room. Another small oversight is the lack of light switch by the bed for turning off all room lights. The addition of this would make life easier in the evening and in the morning when getting up. Overall we believe this hotel is nicely fitted out and makes for a comfortable stay. It sets a good standard of airport hotel and has a reasonable price.