This hotel is now known as the Sama-Sama Hotel KLIA
The Pan Pacific at KLIA goes under the umbrella of ‘just another airport hotel’ for us, but add the Pacific Club and suddenly it’s an experience that is highly sought after. In recent memory, the trip home from any international trip has involved flying in to KLIA in the afternoon and flying out the next morning, meaning a night at the Pan Pacific was mandatory and the opportunity to unwind and look back on the trip a bonus.
In 2012 we visited the Pan Pacific Pacific Club twice, and can compare both experiences. It all starts at check in, and the first time we were escorted straight to the Pacific Club lounge on the top floor for immediate check in with welcome beverages available as well. The service was great and it was an excellent way to check in. However, the second time around, we were checked in the lobby with the staff member making a vague reference to free breakfast being available on ‘the business floor’. In our opinion, if you’re running a club lounge you need to sell the experience and communicate the value offered at all times to create return business and a satisfied customer.
The club lounge- or Pacific Club was a perfect size no too big and impersonal but not too small and impractical. Complimentary non-alcoholic beverages were available throughout the day in the lounge, and it would be a reasonable place to sit and kill time.
In the evenings from 7-9pm (later than most), the club comes to life with the standard evening drinks and canapés/dining available. This is where the lounge excels, on the beverage front the staff to customer ratio is high and there’s no shortage of beverages. Staff constantly come around offering refills and are very polite and clearly enjoy their work. The staff are definitely a huge asset in the Pacific Club. On the dining front there are so many offerings to choose from…ranging from a cheeseboard and antipasto plate, to mini pizzas, to sushi and even some sweet offerings. The spread is definitely above average compared to the clubs we’ve tried, although it falls a fraction short of the flagship Sheraton Macau.
In the morning, they have a great wakeup service on the club floor with staff bringing coffee or tea to help one get moving for the day. Unfortunately on this occasion it was a little bit out of sync with the coffee arriving before the wakeup call, but the first time we stayed it was perfect. It’s a great way to wake up, especially with those early departures.
The breakfast is just as good as the evening dining- except for the lack of pork but this is understood in Malaysia. There was a chef cooking eggs, and a full spread of a traditional continental and American-style hot breakfast. Checkout is quite and easy on the club floor at the lounge and you are soon on your way.
How it compares to other club lounges
Check-in/out: First time good, second time a bit lacking in the club lounge experience and separation from the standard experience. Product differentiation is so important when you are asking people to spend more money for a better experience.
Snacks during the day: Only beverages were available which is below average.
Evening drinks: Excellent, staff attentive and a wide selection. A beverage menu would be a nice touch to help guests take advantage of the full range of the offering.
Evening canapés: Well above average, high standard, tasty dishes that fitted the brief perfectly.
Breakfast: Excellent for a club breakfast.
Bonus services: Free WiFi excellent, no turndown service. The club experience also allows for garment pressing each day.
Exclusivity: A perfectly sized lounge with very few people made the whole experience very exclusive. One of the best balances we’ve seen.
Service staff: Outstanding, some of the best club staff anywhere in the world.
For the price, the value delivered was great and we would certainly stay here on the club floors in the future.
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