The Satellite Golden Lounge is definitely famous. Back in the day, this lounge was right up there in the world rankings for offering space, comfort, ambience, free internet and nice amenities. Since then, the competition has worked hard and MH has been a little slow to catch up, but back as recent as 2011, this lounge was ranked #3 in the world just behind famous lounges such as ‘The Wing’ and ‘The Clubhouse at LHR’. The Satellite Golden Lounge is always a joy to visit and it definitely makes you want to stay for hours. Earlier this year there was a slight upgrade to the facilities. We visited in April, November and December last year and can show you what the latest offering is.
On arrival, the lounge is split into two sides. Business Class and Enrich Gold members proceed to the left (and presumably Enrich Silver with lounge entry purchased), while First Class and Enrich Platinum members proceed to the right. The Platinum Suite was reportedly one of the finest lounge experiences available, akin to ‘The Private Room’ at Changi, although this has been scaled back somewhat since the rennovation- appropriate given that First is now only offered on MH between LHR, KUL, SYD and occassional other routes. The first thing you notice is that the central divider has been moved giving more space for the Business Class side, which is good given that the lounge was starting to get a bit full during peak periods- being morning departures and evening departures.
A nice feature is the cloakroom on the left, where you can place your bags in the cupboard and take a key. Then, it’s easy to stroll around the terminal carefree, a welcome reprieve from carrying bags around the duty free shops and whatever else you may be looking at. It’s also nice to enjoy the lounge without keeping a beady eye on bags. Upon passing the cloakroom, there is a sports bar- a feature not seen in many lounges. We didn’t get a chance to try this but you can enjoy the full range of beverages with a bartender on hand at all times, and a big screen TV beaming all the action in from around the world.
In the main lounge itself, there is a large seating area with great tarmac views- helped by the floor-to-ceiling windows. It’s nice to see a premium lounge offering unobstructed views of the tarmac with an increase in windowless lounges these days. You become reconnected with the entire lounge experience. Once seated, there is a large range of self-serve beverages, and your standard spirits and other alcohol. Pre the rennovation, you had to order alcohol but this no longer appears to be the case. Also in the past, there was a service that was offered by NÖÖÖDLES with all day dining available on a complimentary basis. As the menus were no longer present we are not sure if this is still offered or not.
In terms of food available, there is a bigger selection, with hot dishes such as Beef Rendang, curries, pasta and such, along with cold dishes, like sandwiches, foccacias (that can’t be toasted), wraps, and make your own salads. There is also the essential snacks of spring rolls, samosas and the like. A highlight for many guests based on the comments we’ve seen is certainly the fridge full of help yourself Haagen-Dazs, which offers flavours from a simple and luxurious vanilla right through to green tea.
Sadly, the rennovation hadn’t extended to the bathrooms which offered showers. The team was on hand to keep them spotlessly clean, but they just appeared dirty due to their age. Hopefully this will be addressed soon. Into the business centre, and calls were available to local numbers complimentary, or paid to all other numbers. A slight shame as that the desktop machines had been replaced by laptops which are, in our opinon, less desireable to work on. These were obviously sponsored by Samsung given that there was a pricetag on the laptop for easy purchase should you find using it to be good. The WiFi system was recently updated and is annoying on two fronts. Firstly, the password is at the front desk on a sign which is easy enough, but you need to reauthenticate after around 5 minutes which means you can be locked out during sending an email or doing other business work. This should be addressed. Secondly, the internet was painfully slow at times to the point where trying to get in touch with family by email wasn’t possible. However, I did note a lady next door using Skype on her phone, although this dropped out.
The lounge also features a smoking area at the back in a discreet location for those requiring a fix.
Overall, we think the Golden Lounge is great and still one of the best. It’s a big incentive to fly with MH through KUL, although OneWorld carriers will no doubt get access in the future.
Photos from before the rennovation
Impressions of the Malaysia Airlines Satellite Golden Lounge KLIA
Ambiance: A bit more busy- the boarding announcements made take away from the peace somewhat. Otherwise good.
Staff: Friendly and helpful behind the desk and in the business centre.
Food: One of the best available selections of full meals to light snacks.
Beverage: A standard selection.
Connectivity: A few issues with WiFi that should be addressed
Amenities: A little out of date but still practical