The location was good- just a few minutes from KL Sentral station- where the KLIA Expres arrives from Kuala Lumpur International Airport (KLIA). Once you reach the arrival hall for the KLIA Expres, signs are immediately visible for Le Meridien which is next to the Hilton. You simply rise to street level, cross the road and you’re there. It was 10pm or so at night. Check-in was efficient and friendly and I was straight up to the 16th floor with help with my bags.
The room was quite small and basic- this was the entry level room as I wasn’t after anything fancy. The bed was comfortable and the room offered full blackout curtains. The bathroom was marble but was showing signs of wear and tear- probably in need of a refurbishment.
I was given complimentary late check out until 2pm which was appreciated and made life much easier. I joined the Starwood Preferred Guest program (SPG) online as I placed the booking, so this yielded a number of perks.
- Being placed on an SPG floor, which turned out to be most of the floors in the hotel
- Complimentary water- 4 bottles was enough for one
- Two complimentary coffees- I didn’t pay for breakfast so this was just the get up and go that was required
- A few other bits and pieces scattered throughout the room that you couldn’t be sure weren’t just given to everyone
There was a real lack of free wifi which seems to be the case in chain hotels where you’re not on a club floor. I think this is because wifi is not a deal breaker and can be used to earn some revenue. The wifi prices are inflated and I didn’t entertain the idea, but helping guests stay connected without going down to the lobby is a great way to enhance guest satisfaction.
I would return if a place to crash was required. Would like to try their club floor at some stage.
Location: Full marks, easy to walk to KL Sentral Station
Value: I rate it very highly- fair price but what you get is limited
Sleep Quality: Flawless thanks to a quiet room, not many lights and blackout curtains
Rooms: Needed a bit of a refresh but some parts excellent
Service: Decent enough to get by