The club at Crown Towers is called Crystal Club, and it gives guests an experience above and beyond what regular Crown Towers guests receive.
To gain access, you can purchase a Crystal Villa, Executive Club Suite or Premier Club Suite (starting from around $700 AUD per night). You can also contact reservations and pay an extra $175 per night for two people. Lastly, there is a package that will allow access with the entry level room. Crown Signature Club black tier members (by management invitation only) enjoy complimentary access to Crystal Club.
The benefits of Crystal Club are not unlike most hotel clubs- a flashy club lounge offering dining and snacks, breakfast and check-in at the club lounge rather than in the lobby. The pricing for Crystal Club is quite high compared to other hotels, but the value received comes down to the beholder- how much do you value dedicated check-in services and the privacy of Crystal Club?
The benefits start on arrival at level 3- the club features a very impressive entry and reception and check-in is efficient and friendly. Best of all, after 5 visits this year, I’ve never had to wait.
Afternoon tea is served in the lounge from 2-5pm – it’s basic snacks and cakes with staff serving non-alcoholic beverages. Alcohol is also available for purchase at inflated prices.
Once 5pm rolls around it’s 2.5 hours of drinks and canapés. Except on weekends the lounge is quiet and laid back, and staff come around regularly filling up drinks. To get the best value use the lounge during week and steer clear on weekends. The beverages offer cocktails, spirits, wine and beer and is extensive enough to hit the mark.
The dining has scaled back this year but is still adequate and offers a reasonable selection.
After the drinks and canapés the lounge winds down for the night, but starts again with breakfast which is offered until 11am on weekdays and 12pm on weekends. The breakfast buffet isn’t the widest going around but it offers enough of a selection to hit the mark.
Last of all, on check out, the service is excellent and there’s no hold ups so you can get back on your way.
How it compares to other club lounges
Check-in/out: The standard experience which is very high across the board.
Snacks during the day: A little bit limited compared to other lounges
Evening drinks: Alcohol selection and beverages are above average by offering cocktails, spirits and prompt service by staff
Evening canapés: Declining in range compared to previous visits. Almost below average compared to other lounges.
Breakfast: Around average
Bonus services: Free WiFi needs to be better organised. Apparently there is also complimentary board room use. Other than that it’s a standard offering.
Exclusivity: One of the most exclusive we’ve been to- this is one of the big things going for the lounge
Service staff: Second to none